| ((MUSIC)) ((KEYBOARD TYPING)) | FULLSCREEN ANIMATION: typing the Techstop shortlink into the address bar |
| [SPEAKER 1] · Section A | |
| ((VO)) Here at Google, there are tons of services at your fingertips. Our campuses offer great food, interesting workspaces, and opportunities to collaborate with some of the best and brightest. But the resources don't stop there. | BROLL: general campus shots, people walking, interacting, working |
| Every Googler can access IT help through a service called go-slash-techstop. | MEDIUM SHOT. Lower-third reveal with name and role |
| And our goal is simple: | SIDE CLOSE |
| To keep your technology working for you, so you can stay productive. | CENTER CLOSE |
| Today, we offer a suite of services to ensure you have the support you need, when and where you need it. | MEDIUM SHOT |
| Whatever IT problem you may be up against, go-slash-techstop is here to help. | ANIMATION (idea: logos turn into a tool the Googler character uses to fight off an IT-problem monster) |
| [SPEAKER 2] · Section B | TRANSITION (idea: book page turn) |
| We care about you, the Googler. | CLOSE UP |
| And we want to make sure you have what you need to get through your day. | MEDIUM SHOT. Lower-third reveal |
| Really, I mean it! | SIDE CLOSE |
| And to help you, we offer several different support channels. | MEDIUM SHOT, transitioning into animation (home page, chat, phone, and ticket system) |
| You can enter your issue in the search bar on either the [intranet homepage] or go-slash-techstop. | ANIMATION |
| From there, you can browse through our Techstop help articles. And that's where you'll find tons of solutions. | |
| We offer chat support 24 hours a day, Monday through Friday. | ANIMATION |
| You can also contact our techs by phone. They'll take your call any time, any day. | ANIMATION |
| And if something breaks, and you don't have time to chat or call, you always can file a ticket. | ANIMATION |
| The best thing about all of these services is that they're staffed by real people who care about making your day better. | ANIMATION |
| [SPEAKER 3] · Section C | TRANSITION |
| There are some IT issues that deserve immediate attention. | MEDIUM SHOT |
| We don't want you to stress yourself out over a USB cord or a surge protector. | ANIMATION |
| So, to help you in your time of need, we've set up self-service stations across many of our Google offices. | ANIMATION |
| These stations give you easy access to the hardware you may need and don't require the assistance of a tech. | OPTIONAL LINE |
| If you're having issues with your laptop or you accidentally left it at home, you can find our Grab and Go loaner laptops located in many of the self-service areas. | ANIMATION |
| You can grab one of these Chromebook loaners for temporary use until your regular laptop is back in commission. | ANIMATION |
| Just sign in, install the certification and you're good to go. | ANIMATION |
| This program is a success thanks to Googlers who return the laptops in a timely manner. | ANIMATION |
| So please don't rely on a Grab and Go loaner as a personal or additional laptop. Don't check out multiple loaners. And don't use them for prearranged activities like events or travel. | ANIMATION |
| When you're finished, you can return the laptop to the Grab and Go shelf where you first found it. And don't forget to plug it in. | ANIMATION |
| You can also find accessory racks in our self-service stations stocked with cables, chargers and adapters. You know, the things you need to stay productive throughout your day. | ANIMATION |
| Grab what you need, when you need it. | ANIMATION |
| [SPEAKER 4] · Section D | TRANSITION |
| Here at Google, we take a cloud-first approach. | MEDIUM SHOT |
| Most of the tools you'll use everyday are online. | CLOSE UP |
| We use our external products, like Gmail, internally as well. | ANIMATION |
| Our goal is to be a model enterprise for our customers, and we do that by using our own products. | ANIMATION |
| That's why there's a good chance that there's a Chromebook in front of you right now. | ANIMATION or BROLL of Chromebooks |
| And if there isn't, maybe there should be. | ANIMATION |
| Chromebooks are the preferred platform. And we've found that [xx%] of job roles can be productive on ChromeOS. | ANIMATION |
| In general, we receive less support requests for our Chromebooks. | ANIMATION |
| That's because they're reliable, simple to use and when something does go wrong, we'll have it fixed for you in a flash. | ANIMATION |
| [xx%] of Googlers who use our Pixelbooks say they're satisfied. | ANIMATION |
| You can switch or refresh your laptop through our [internal hardware portal]. | ANIMATION |
| [SPEAKER 5] · Section E | TRANSITION |
| The [internal hardware portal] is your online stop for Google electronics. | MEDIUM SHOT. Lower-third |
| Need to refresh your laptop? It can help. | ANIMATION |
| Need to order a mobile phone or tablet? It has those too. | ANIMATION |
| You can find everything you need on the site, even software. | ANIMATION |
| Just log in and order what you need. We'll alert you when your items have been delivered. | ANIMATION |
| [SPEAKERS 6 + 7] · Section F | TRANSITION |
| We also offer internal apps to help you find your way here at Google, like this one. | MEDIUM SHOT, then close up with room on screen left or right |
| It's called [Campus App]. | ANIMATION |
| [Campus App] creates a unified location-based experience to help you quickly find what you're looking for. | ANIMATION |
| The mobile app includes a map feature that helps Googlers find their way to their next meeting or maybe a nearby cafe. | ANIMATION |
| It also has search built right in. You can find the people, places, or resources you need all in one place. | ANIMATION |
| If you're walking around a Google office, and you see something that needs to be fixed, you can file a support ticket from within the app. | |
| It even gives you access to the teams page to help you locate the contact details for any Googler. | ANIMATION |
| It's amazing. | CLOSE UP |
| You can find and download the app on your corporate Android device through Google Play, and for iOS devices through the internal app catalog. | ANIMATION |
| [SPEAKER 1] · Section G | TRANSITION |
| Our support services at Google are continuing to grow and change. | MEDIUM SHOT |
| As we evolve, we envision a Techstop that's even more available, more tailored to your evolving needs and more seamless in its execution. | BROLL: Techstop |
| We want to empower you with self-help solutions so effortless and effective that you can bypass assistance altogether: | MEDIUM SHOT |
| A Techstop that doesn't require you to stop at all. | CLOSE UP |
| ((KEYBOARD TYPING)) ((MUSIC STING OUT)) | FULLSCREEN ANIMATION: typing the Techstop shortlink into the address bar |